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Yes. Our professional, dedicated and highly educated staff is available around the clock, every day of the week, to provide you with the highest level of customer service. | | |
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Currently, we cater to 9 languages: Arabic, English, French, Spanish, Italian, German, Hebrew, Portuguese and Greek. Largest pools available are in Arabic, English, French and Spanish. | | |
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Xceed currently has a capacity of 1700 web enabled workstations, at Xceed''s two main sites, located in the Smart Village. Three (3) million transactions, both voice and non-voice, are conducted per month.
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Our average implementation varies according to customer requests and their requirements. We can provide you with a quick estimate. Please contact us by filling out our inquiry form on our "Contact Us" page.
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Our call handling standards require that 80% of the calls are handled within 20 seconds of being received, with an abandonment rate of 5% or less. However, we can customize service levels to meet your exact needs.
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Yes. Up-selling and cross-selling are among the core modules of our training curriculum. | | |
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Xceed currently has four (4) sites within Cairo: two of which are fully operational. The other two locations are utilized as back up sites for maintaining business continuity, in case of major disasters. | | |
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At Xceed, we have Teleco solutions, based/customized on clients’ requirements. We have leased lines (E1 and STM1s) with several international Teleco providers. | | |