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Business Process Outsourcing (BPO) :

Xceed relies on its vast experience and expertise in contact center industry in providing innovative and world class outsourcing services that. It provides the following services in the segment:

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 Other Professional services:

In our endeavor to help organizations with a wide gamut of latest solutions, we provide them services that range from measuring and analyzing the voice of customers through surveys, to using multiple social platforms to capture and interpret the customer’s trends and needs. We also provide Omni channel customer engagement and in-depth insights and analytics to drive great customer experiences at every touchpoint. 

§  Data Analytics solutions

§  Social Media support

§  Omni channel customer support : Mobile, chat etc.

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 Shared services and Consultancy:

Xceed provides a rich portfolio of shared services which are targeted mainly to organizations that tend to focus on their core functions while getting their non-core activities outsourced to a professional Service Provider to achieve high quality, cost effectiveness and compliance. Below are the avenues served by Xceed in this segment:  

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