Off-Shore & On-Shore Experience

Xceed’s dedication to providing reliable, secure and efficient customer management services to its clients have reaped rapid growth and great results this year. Since the beginning of 2017, Xceed’s client base leapt around 40 percent compared to a year earlier. 
We cover most key sectors including the telecommunications, automotive and real estate sectors, in addition to financial services and government entities. 

Off-Shore Experience:
Xceed is one of the region’s blue chips managing offshore programs for Fortune Global 500 giants;  our reference list includes : Microsoft, Oracle, Cisco, DU,EMC2, Ericsson  to name a few. 

Since 2004, Xceed has been resiliently achieving its expansion plans by offering premium customer services and technical support solutions to the world’s top firms in Europe, North America, the Middle East and Africa. 

At Xceed, thousands of native or native-like proficient speakers of eight languages engage with customers every day to bring them closer to some of the world’s largest brands. Our services strengthen customer loyalty and create a trust-worthy communication channel through a well-deployed and consistent framework.


On-Shore Experience:
As the nation’s call center giant, Xceed has been handling the customer service of state-run Telecom Egypt for the past 13 years, with 900 agents receiving more than 1.7 million calls per month.
With a strong footprint in the market and a reliable track record, Xceed was entrusted to provide call center services to Egypt’s National Services since 2008, handling hundreds of thousands of calls per day, while achieving an aggressive service level target.
Xceed’s growing market share includes local clients such as TE Data, Egypt’s leading internet service provider, as well as other government entities and key industrial corporations in the fields of Automotive,Telecom,Government and more.