TOURISM & AVIATION

Build long-lasting connections with customers through our world class call centres ... we’ll perfect your sales, ticketing and customer services. 

The world is getting closer every day with limitless destinations, events and attractions, served at a click of a button. Vast tourism and flight options are offered every day by travel experts. Xceed’s state-of-the-art contact centers help that vivid sector sustain growth and stability through comprehensive customer management services that support travelers away from home. 



We excel at converting customer interactions into customer loyalty, as we effectively manage the customer's entire travel experience from sales and ticketing to care and support. 



 

Xceed’s trailblazing multi-language customer management services have helped it provide excellent customer-centric solutions to one of the largest online booking companies in France. We started with a growth-driven team of 100 agents with native and native-like French language skills, proficient in the local dialect. Through our cost-effective solutions that are specially tailored for the e-commerce sector, we were able to maximize customer satisfaction, minimize attrition, and improve customer loyalty and profitability.

FAQ

What are the different locations that Xceed operate from?

Xceed currently has seven (7) sites within Egypt •Smart Village •Maadi Technology Park •Nasr City •Dokki •Borg El Arab •Asyut •Qena Xceed’s sites in Egypt have an operating capacity of 5000 web-enabled, multi-channel workstations. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; Casa Nearshore Park that has an operating capacity of 750 web-enabled, multi-channel workstations

What are the languages that Xceed Support?

Xceed manages programs for clients covering four (4) different continents, in eight (8) different languages. •Arabic •English •French •German •Spanish •Italian •Portuguese •Greek