TELECOM

Boost your gains, cut costs and maintain customer satisfaction through our innovative modules and globally scaled call center services. 

The backbone of next-generation telecommunications firms is as strong as its customer care and technical support services. Xceed allocates highly-trained contact center agents, the latest technologies and the best customer experience management solutions to maintain and grow the customer base of leading telecom service providers. 



Through our state-of-the-art call centers, we contact millions of users in Egypt, the MENA region and around the world, to make sure you are well connected with your clients. We help you acquire new customers, retain existing ones and maintain advanced market positions by providing a perfectly composed customer experience.



 

Xceed’s expertise and service excellence for the telecommunications sector were highlighted during its success story with the leading telecommunications company, Telecom Egypt. We kick-started our cooperation with a small team of 70 agents, providing top-notch comprehensive customer management solutions. Our services included complaint handling, billing, product activation, telesales, technical support and social media support. Our business process outsourcing services helped the company to effectively manage its customer relationships, through a team that has grown to reach around 3,000 now, which handles millions of calls every month. We were especially proud to implement a state-of- the-art data analytics solution to process Telecom Egypt’s massive records and improve its sales across the country.

Frequently asked Questions

Where can I find more information ?

You can call us on our hotline or come visit us in our head office.