Privacy Policy

Introduction, who are we?

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Our core objective is to deliver superior quality and value to our clients in every aspect of the CRM cycle.

Xceed is committed to protecting your personal data and to respecting your privacy. Xceed collects and processes personal data according to Egyptian personal data protection law, EU GDPR and relevant laws.

This privacy statement/notice explains the reason for processing your personal data, the way we collect the data, the types of data we collect, the way we handle it and how we ensure the protection of personal data we collect, how that information is used and what rights you have in relation to your personal data. It also provides you (the data subject) with contact information to use in case of any inquiry or complaint.

Personal Data processed.

In order to provide you with our services, we shall collect and process information about you (as an individual) when you use our website. This information may be used alone or in combination with other information we have gathered to help us identify you.

The following personal data can be processed by our website:

1- Data processed in order to apply for jobs:

• Full name
• Email
• Mobile number, alternative number (If any)
• Age
• Gender
• City
• Graduation Status
• CV

2- Data processed to contact us Requests:

• Name
• Email
• Phone
• Company name
• Comments

How and why do we collect and process user’s data.

1- Data used for website functionality purposes (cookies).

When you use our website, several cookies are used by us and by third parties to enable the website to function correctly and provide you with the expected user experience while browsing our services and solutions.

The cookies used on our website may be categorized as:

• Strictly Necessary Cookies, which are required to enable visitors to navigate the website and utilize key features.
• Functional or Preference Cookies, which remember your name or preferences “remember the language visitors selected”.
• Performance or Analytic Cookies, “example: Google analytics” cookies used to collect information and report site usage statistics without personally identifying individual visitors.

For more information about our use of cookies, please see our cookie policy.

2- Personal data collected when visitors submit an enquiry via our website.

Xceed collects and uses your personal information for the purpose of responding to your enquiry via our website. When you submit an enquiry via our “Contact Us” form, we ask for your name, email, phone, company name and comments.
We use this information to respond to your enquiry, including providing you with the requested information about our services and solutions and without this personal information we cannot fulfill the request.

3- To contact you for available job opportunities "potential employment".

Xceed collects and uses your personal information for the purpose of recruitment. We ask you for your full name, email, mobile number, alternative number (If any), age, gender, city, graduation Status and updated CV. We also ask for your consent to process this information for the purpose it was provided for.
After providing your consent, your information might be accessible to potential employers or recruiters.

Automated decisions

We do not use the information you provided to make any automated decisions that might affect you.

With whom we share your Personal Information and why

Xceed might share your personal information with potential employers or recruiters for the purpose of fulfilling your request related to the recruitment process as mentioned in section 3-c in this policy. Other than that, Xceed will not share your personal information with third parties.

The legitimate interest in processing personal data.

We process personal data of individuals in accordance with the applicable data protection laws and regulations. We only process personal data of individuals who have given us their consent for one or more specific purposes that we have informed them about.

You must accept this privacy statement before you can submit the information. By accepting this privacy statement and giving us your consent, you authorize us to process your personal data for the purposes that we have specified. You can withdraw your consent at any time by contacting privacy@xceedcc.com.

Where we store your data and how long we keep it (Data Retention)

Your data is stored on our datacenters which comply with applicable privacy laws and regulations. Services on cloud providers are covered by mutual data protection agreements.

We retain your information according to the applicable laws, legal requirement. We only keep your personal data for the time necessary to fulfil the purpose it was collected for. We have retained your information for 5 years on our websites.

How do we protect your personal data “Information security”

To protect your personal data, we take reasonable measures including technical and organizational measures to protect your personal information that we may hold to prevent unauthorized access, loss, disclosure, misuse, alteration, and destruction. However, as with any security Control, there is no guarantee of absolute security.

Your rights of data subject

By law you have specific rights as a subject of data, such as the right to access your personal data, and to rectify them, in case your personal data are inaccurate or incomplete. Where applicable, you have the right to erase your personal data, to restrict the processing of your personal data, to object to the processing, and the right to inquire about data portability. Your rights include the possibility to:

• Right of access - You have the right to request copies of your personal data.
• Right to rectification - You have the right to request correction of any information you believe is inaccurate. You also have the right to request Xceed to complete information you believe is incomplete.
• Right to erasure (right to be forgotten)- You have the right to request the erasure of your personal data, under certain conditions.
• Right to restriction of processing - You have the right to restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to the processing of your personal data, under certain conditions.
• The right to data portability - You have the right to transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To submit a request regarding your personal data please use the contact information provided below in the Contact Information section of this policy.

Contact Information

If you have a complaint or inquiry about our use of your information, please feel free to contact us using the following email: privacy@xceedcc.com

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, to reflect changes in our business practices, data collection practices or organization. We will update the date of this document each time it is changed.