When the name just applies...it's “Xceed” ...!!
Egypt…the destination of all times
Known for its hospitality…and being one of the oldest civilizations of all time…having a very rich culture, and unforgettable history, Egypt was, and remains one of the most attracting destinations for people from different countries, not only as a touristic destination, but also as an economic destination that welcomes investors from anywhere, facilitating their mission, and offering a promising future for their businesses…and in this article, we will be highlighting one of the fastest growing business sectors in Egypt, which is the IT, BPO and KPO sector.
As Egypt is increasingly leveraged by global companies as a gateway for the Middle East and African markets, even during turbulent times, the sector has reported significant growth in business during the past six years…High demand from multi-national companies reflects the increased confidence in Egypt’s capabilities as an outsourcing destination. Egypt’s outsourcing value proposition is more relevant than ever, and therefore the Egyptian government has prioritized attracting new BPO investments.
In the minds of most people, Africa is probably not at the top of the list when considering destinations for software outsourcing. Even so, across the sand-laden continent, one country after another is waking up to the digital age. From tech startups in Kenya to South Africa’s focus on big data and mobility, Africa is gaining a digital awareness that will transform the continent. Already, Kenya, Morocco, Egypt, Nigeria, and South Africa are showing promise of having their own IT industries, with outsourcing a part of the mix. But Egypt stands apart as a leading provider of such services, with an established history of outsourcing.
From the start, Xceed developed an extensive customer list that included the likes of local telecommunications giant TE, with a customer base of more than 10 million subscribers as well as leading local and global ICT companies such as Microsoft EMEA, Microsoft Egypt, Oracle Global Product Support Center, and France Cegetel Neuf Telecom. Moreover, the list included local ministries such as MCIT and the Ministry of State for Administrative Development (MSAD) in addition to the Aviation Information Technology, Carrefour, and CIT Global. Where Xceed was operating from the company unique state-of-the-art facility, and services were offered in nine different languages: Arabic, English, French, German, Spanish, Italian, Portuguese, Greek, and Hebrew.
Reaching more than 11,000 employees in 2019. Xceed now is the leading multilingual Business Process Outsourcing (BPO) Service provider in the EMEA region with a capacity of more than 7,000 web enabled multi-channels stations, and it currently operates from 7 sites in Egypt and one site in Morocco recently expanded to 1000 seats in Casa Near Shore, Casa Blanca.
Not only BPO…Have a look at Xceed’s shared services. As always, Xceed strives to provide its clients with the high quality and cost-efficient Services, that suits their needs. So, it was not a surprise that Xceed started providing different outsourcing services rather than BPO. For FAO, Xceed Finance & Accounting Outsourcing is focused mainly on the transaction-intensive Services, rather than judgment or strategic-intensive services, and all FAO Services are fully automated through Global ERP Providers…and with Robotics Process Automation; Xceed focuses skilled resources on driving value creation for businesses, reduce organizations costs, reduce cycle times, increase accuracy and simplify workflows with guaranteed data security and compliance to accounting standards & laws. On the other hand, Xceed HRO and RPO Services are powered by Global Application Providers, to ensure consistent and stable results, in 3 different solutions:
The outsourcing industry…a promising future As per BRG, one of the most influential research firms in Europe...It’s crystal clear that Egypt is on the right track in the development of its IT, BPO and KPO services export industry, as it’s now considered one of the fastest-growing offshore destinations in the world, and its BPO and IT industry boomed to reach a market share in the global offshore BPO market of 16.9% in 2019, with a diversification in the services provided. “Egypt was ranked as the fourth most-favored destination to outsource contact centers” according to Ryan Strategic Advisory’s 2019 Front Office Omnibus Survey. The survey polls nearly 500 contact center decision makers in key markets such as the UK, Australia, France, and Germany to gauge the most preferred locations for offshore services. “Egypt has been on the rise for a few years, and this validates the country’s value proposition in contact center nearshore / offshore delivery. Despite many predictions of the BPO space coming to an abrupt end following the Arab Spring events of 2011, efforts on the part of the industry and [the Information Technology Industry Development Agency] to re-invent and aggressively promote Egyptian outsourcing are paying off.”