Xceed Contact Center

Shared Service

Xceed provides a rich portfolio of shared services which are targeted mainly to
organizations that tend to focus on their core functions while getting their non-core
activities outsourced to a professional Service Provider to achieve high quality,
cost effectiveness and compliance.

Finance & Accounting Outsourcing (FAO)

Xceed Finance & Accounting Outsourcing is focused mainly on the transaction-intensive Services, rather than judgment or strategic-intensive services. We propose best ﬁtting solutions based on the Number of Transactions, Historical Records and Reporting Requirements. All FAO Services are fully automated through Global ERP Providers, to ensure accuracy and compliance.

Human Resources Outsourcing (HRO)

Xceed supports your human capital management with advanced information technologies and tailored administration solutions. Our programs are specially designed to manage the employees’ lifecycle from hire to retire, covering payroll, HR records, certiﬁcation, social security applications, documentation and service termination processes.

Informations Technology Outsourcing (ITO)

Streamline your business with our comprehensive IT outsourcing services. We offer expert solutions tailored to your needs, allowing you to focus on what matters most—growing your business. From software development and network management to cybersecurity and cloud computing, we provide the technical expertise and support needed to keep your operations running smoothly.

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Our Solutions

CUSTOMER SUPPORT

Our customer support service is dedicated to providing exceptional care and assistance every step of the way.

COMPLAINTS HANDLING

We prioritize a customer-first culture, resolving complaints efficiently for top brands with expert, innovative, omnichannel support.

TECHNICAL SUPPORT

Our expert teams provide top-notch after-sales support, guiding customers through setup and troubleshooting to ensure satisfaction.

ADS RESPONSE

We advance your marketing goals, delivering cost-effective lead generation, sales, and loyalty through skilled, tech-supported agents.

TELE-SALES

Our agents excel at communicating the value proposition of your business, ensuring higher response rates and increased qualified leads.

HELP DESK SUPPORT

As a top helpdesk provider, we deliver real-time solutions and expert support for mission-critical customer stability.

PROFESSIONAL SERVICES

Our experts analyze your business, offering scalable Business consulting solutions that enhance support management while minimizing risks.

TELE-MARKETING

Our skilled telemarketing team generates leads and conducts research, using advanced technology to achieve client growth.

ORDER & DELIVERY MANAGEMENT

Xceed optimizes your order and delivery processes, ensuring smooth logistics and accurate tracking for your business growth.

CUSTOMER SATISFACTION SURVEYS

We provide comprehensive customer satisfaction surveys, delivering insights and analytics to enhance experiences and loyalty.

Explore Xceed Careers

Come be part of a global team. Let’s innovate, inspire, and achieve – together.

We're more than just a workplace. We're a vibrant, diverse community of forward-thinkers, problem-solvers, and change-makers.

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