The ever-changing economic landscape requires agility, security and sustainability, whether in processing financial services or ensuring quality customer experience. Leading financial service firms are customer-centric, with a focus on offering innovative banking products and great investment services, but that won’t be complete without supportive contact center services that guarantee customer satisfaction. Xceed has worked with some of the sector giants and helped them enhance customer experience and manage regulatory compliance.
Our industry insight and in-depth expertise offer the best technical support and customer care services. Our world-class call center systems guarantee security, integrity and efficiency.
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Xceed is certified ISO 27001:2013 for Information Security Management System. Our Clients’ and Xceed’s information is closely protected and strictly secured to ensure an entirely safe environment for all our business practices internally and externally.
Xceed provides different technical solutions and applications according to clients & operations need.
Xceed provides tailor made solutions & services according to clients requirements & need.
Xceed currently has seven (7) sites within Egypt •Smart Village •Maadi Technology Park •Nasr City •Dokki •Borg El Arab •Asyut •Qena Xceed’s sites in Egypt have an operating capacity of 5000 web-enabled, multi-channel workstations. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; Casa Nearshore Park that has an operating capacity of 750 web-enabled, multi-channel workstations
Xceed manages programs for clients covering four (4) different continents, in eight (8) different languages. •Arabic •English •French •German •Spanish •Italian •Portuguese •Greek
It depends on the operations size & account technical requirements.
Yes, our contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction
Our services conform to and exceed our clients’ requirements and end users’ expectations on first time, on time and every time. Our Business objectives and indicators are monitored and developed to sustain and improve our integrated quality management systems; these objectives serve the best interest and achieve full satisfaction of our stakeholders, clients, end users and staff. Our Clients’ and Xceed’s information is closely protected and strictly secured to ensure an entirely safe environment for all our business practices internally and externally. Xceed’s and its client’s business is ensured for optimal continuity through the applied Business Continuity measures taken with regards to all employees, functions and processes We are dedicated to the protection of all components of the environment from pollution or depletion that might result of our various activities. We are highly committed to protect and maintain the health and safety of our employees and other interested parties who might be exposed to any risks or hazards associated with our activities. We are committed to the continual improvement of our quality management systems deployment and full compliance with the current local laws, legislations and other legal requirements.